Remote Patient Service Coordinator

Responsibilities

• Make outbound calls to patients recently discharged from the hospital to schedule assessments (50–100 calls daily).
• Explain the program and answer non-clinical questions.
• Handle inbound calls, return messages, and schedule appointments.
• Prepare patient cases and documentation for review.
• Cookordination with physicians and healthcare providers regarding patient care.
• Conduct follow-up calls to gather patient feedback and support engagement.
• Accurately document all patient interactions in Salesforce.
• Maintain outreach and engagement goals while maintaining quality standards.
• Escalate issues when appropriate and support process improvement initiatives.

Qualifications

• 1+ year of call center experience required.
• Experience in high-volume customer service, outreach, or sales.
• Healthcare experience preferred (insurance verification, claims, enrollment, medical billing/coding, reimbursement, or related fields).
• Strong communication, organization, and documentation skills.
• High School Diploma or equivalent.
• Ability to work an 8-hour shift in a remote, stationary environment.
• Availability to work weekends and occasional evenings as needed.
• Reliable internet connection and confidential workspace required.