Remote Patient Monitoring - LVN (CA License)

About the role

The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. This role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-improving interventions via telephone, and educating and empowering patients through consistent, ongoing care.

Key Responsibilities

• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift
• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
• Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment
• Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows
• Collaborate with providers to coordinate timely and effective patient care via telephonic communication
• Accurately document all patient interactions in our clinical platform in real time
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards
• Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Qualifications

• Active compact LVN/LPN license required
• California LVN license required
• Proficient with computers, EMRs, and telehealth tools
• Strong communication and organizational skills
• Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work
• Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions
• Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets
• Ability to multitask across multiple technology platforms simultaneously

Preferred

• At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus)
• Prior call center or high-volume telephonic care experience
• Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales)

Work From Home Requirements

• Minimum internet speed of 50 Mbps download / 10 Mbps upload
• Hardwired internet connection required — no Wi-Fi
• Speed test submission required during the offer process
• Private, HIPAA-compliant workspace

Schedule

• This position operates on a 4-day work week structure, consisting of 10-hour shifts.
• Must be available to work rotating holidays throughout the year.
• Requires mandatory coverage of a minimum of two (2) weekends per month.

Training Requirements

• All New Hires Must Complete a Comprehensive Training Program
• Duration: Four weeks
• Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time
• Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

• Competitive base pay of $24–$26 per hour.
• Shift Differentials:
  • Evening Differential: +$1.50/hour for hours worked after 7:00 PM
  • Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
  • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
• Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle.
• Additional Compensation:
  • Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
• 5% Bilingual Pay Allowance
• Benefits Include:
• 11 Paid Company Holidays annually
• Paid Time Off (PTO)
• Medical, Dental, Vision, and supplemental insurance options
• 401(k) Plan with 3.5% Company Match