Remote Outbound Call Center Representative

Fully remote, full-time position with a fast-growing healthcare organization focused on preventive screening programs.

About the Role

As a Remote Outbound Call Center Representative, you'll use a compassionate and consultative approach to connect with patients and encourage participation in important preventive health screening programs. Your work helps support early detection efforts that can improve both the quality and length of life. This role is ideal for individuals who enjoy helping others, communicating over the phone, and working in a fast-paced, goal-oriented environment.

Responsibilities

• Make 100-150 outbound calls per shift to patients regarding their screening kits
• Educate callers on the importance and benefits of preventive health screenings
• Explain how early detection can help prevent or identify colon disease and colon cancer
• Identify and help resolve barriers preventing patients from returning their kits
• Provide clear, accurate information using a consultative approach
• Deliver outstanding customer service while meeting performance expectations
• Effectively de-escalate concerns and create positive patient experiences

Requirements

• Ability to pass a pre-employment drug screen and criminal background check
• Experience or interest in working within a fast-paced outbound call center environment
• Exceptional phone etiquette and communication skills
• Ability to build rapport and conduct consultative conversations
• Strong de-escalation and problem-solving abilities
• Competitive mindset with a drive to achieve performance goals
• Stable work history demonstrating reliability and commitment
• High School Diploma or GED required (some college preferred)

Work-From-Home Requirements

• Minimum internet speed of 50 Mbps download / 10 Mbps upload
• Hard wired internet connection (ethernet connection from laptop to router)
• Dedicated workspace free from noise and distractions
• Ability to remain focused and productive in a remote environment

Schedule

Choose the shift that works best for you:

• 9:00 AM - 5:30 PM EST
• 11:30 AM - 8:00 PM EST
• 12:30 PM - 9:00 PM EST

Pay

Competitive pay: $14-$15/hour + bonus opportunities.

Benefits

• Company-provided equipment (computer, monitor, phone, headset, and more)
• Paid virtual training
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with employer match
• Paid time off and paid holidays
• Referral bonus program
• Professional development and career growth opportunities
• Courtesy preventive health screenings for you and eligible family members/friends