Remote Outbound Call Center Representative

About the Role

This fully remote position provides an opportunity to make a meaningful difference by helping individuals take proactive steps toward improving their health. The Remote Outbound Call Center Representative will connect with patients, provide guidance, and encourage participation in important preventive health programs. This role combines customer service, education, and consultative communication within a mission-driven healthcare environment. The ideal candidate is compassionate, motivated, and comfortable building trust through phone-based conversations.

Responsibilities

• Make 100-150 outbound calls per shift to patients regarding preventive screening kits and participation.
• Educate patients on the importance and benefits of preventive health screenings.
• Explain how early detection can support the identification and prevention of serious health conditions.
• Use a consultative approach to understand patient needs and encourage completion of screening activities.
• Identify barriers preventing patients from completing required steps and help resolve concerns.
• Provide accurate information while maintaining professionalism, empathy, and excellent phone etiquette.
• Deliver high-quality customer service while achieving individual and team performance objectives.
• Handle difficult conversations professionally and de-escalate patient concerns when needed.
• Maintain accurate records and follow established processes for patient interactions.

Requirements

• High school diploma or GED required; some college experience preferred.
• Experience or strong interest in outbound call center, customer service, healthcare support, or similar roles.
• Excellent verbal communication skills and professional phone etiquette.
• Ability to build rapport and conduct thoughtful, consultative conversations.
• Strong problem-solving and conflict-resolution abilities.
• Motivated by performance goals and able to work effectively in a results-driven environment.
• Stable work history demonstrating reliability and commitment.
• Ability to successfully complete required background screening and drug screening.
• Comfortable working independently while maintaining productivity in a remote setting.
• Dedicated home workspace free from distractions.
• Reliable internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload.
• Ability to use a hard-wired ethernet connection for remote work.

Benefits

• Fully remote work environment with company-provided equipment, including computer, monitor, phone, headset, and related tools.
• Paid virtual training to support success in the role.
• Competitive hourly pay of $14-$15/hour plus bonus opportunities.
• Multiple scheduling options, including morning, afternoon, and evening shifts.
• Medical, dental, and vision insurance coverage.
• Health Savings Account (HSA) options.
• 401(k) plan with employer match.
• Paid time off and paid holidays.
• Employee referral bonus program.
• Professional development and career growth opportunities.
• Courtesy preventive health screenings for employees and eligible family members or friends.
• Opportunity to contribute to healthcare initiatives that help individuals make informed decisions about their well-being.