Remote Onboarding Assistant

About The Opportunity

A fast-scaling tech startup in the digital workforce enablement sector, we empower distributed teams with seamless onboarding, compliance automation, and remote employee lifecycle management. Our platform helps companies hire, integrate, and retain remote talent across the U.S., with a focus on speed, scalability, and regulatory accuracy. You'll play a critical frontline role in ensuring new hires have a frictionless start—with zero delays and maximum clarity.

Role & Responsibilities

• Guide new hires through digital onboarding workflows—from document submission to system access—ensuring 100% completion before Day 1.
• Resolve onboarding blockers in real-time via chat, email, or phone, reducing start-date slips by 90% or more.
• Verify compliance documentation (W-4, I-9, background checks) and flag discrepancies for HR/legal escalation.
• Act as a remote "first point of contact" for new employees, answering FAQs, calming anxieties, and building early trust.
• Log and track onboarding progress in our internal CRM, flagging delays, escalations, and bottlenecks for leadership review.
• Partner with HR and IT teams to continuously streamline onboarding steps, templates, and communication sequences.

Skills & Qualifications

Must-Have

• Workday
• Cornerstone OnDemand
• DocuSign
• I-9 Verification
• CRM tools (Salesforce, HubSpot, or similar)
• Slack / Microsoft Teams

Preferred

• Experience supporting remote or hybrid onboarding programs
• Familiarity with U.S. employment compliance (E-Verify, state-specific forms)
• Basic knowledge of HRIS platforms (BambooHR, Rippling, ADP)

Benefits & Culture Highlights

• 100% remote with flexible hours—work from anywhere in the U.S.
• Quarterly performance bonuses tied to onboarding completion rates and candidate NPS.
• Access to free mental health coaching and async team syncs—no mandatory meetings unless needed.