Remote Nevada Answering Service Agent

About the Company

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. We serve a diverse range of industries, including law firms, contractors, medical offices, franchises, insurance agencies, real estate, home services, finance, technology, and business services. As a third-generation family business, ASC is built on a people-first culture where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for over 20 years.

With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we train skilled customer service professionals to provide warm, professional call handling, including lead intakes, appointment scheduling, call transfers, message relay, live chat, SMS, and email support.

About the Role

We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed. ASC specializes in providing seamless, professional support tailored to the unique needs of each client.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Support live chat, SMS, and email communication

Qualifications

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Pay

Answering Service Agent Rates of Pay (Nevada):

• Pay Rate at Hire: $16.00/hr + Weekly Performance Bonus Potential
• 4 Month Anniversary: $16.50/hr + Weekly Performance Bonus Potential

Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State).

Benefits

• Health/Dental/Vision Coverage (Full-Time)
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement

Core Values

• Professionalism: Our foundation is built upon integrity, respect, and a dedication to uphold the highest standards in every interaction.
• Always Improving: We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
• T.E.A.M. (Together Everyone Achieves More): As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
• Innovation: We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
• Growth Opportunities: We believe in nurturing the potential of every individual and offer tailored growth trajectories to align with your aspirations.