Remote Answering Service Agent

About the Company

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries. As a third-generation family business, ASC is built on a people-first culture, where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years.

With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide warm, professional call handling, including:

• Lead intakes
• Appointment scheduling
• Call transfers and accurate message relay
• Live chat, SMS, and email support

Our mission is to create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

About the Role

We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed. ASC serves a diverse range of industries, including medical, real estate, legal, home services, contractors, finance, technology, and business services.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Qualifications

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Pay

Answering Service Care offers competitive pay with weekly direct deposit and bonus potential. Wages vary by state and include weekly performance bonuses for exceeding expectations.

• FL, TX, OH, PA, NV: $16.00/hr at hire, $16.50/hr at 4-month anniversary + bonus potential
• NC, GA, TN, AL, SC: $15.00/hr at hire, $15.50/hr at 4-month anniversary + bonus potential
• NY: $18.00/hr at hire, $18.50/hr at 4-month anniversary + bonus potential
• WA: $18.50/hr at hire, $19.00/hr at 4-month anniversary + bonus potential

Benefits

• Health/Dental/Vision Coverage (full-time employees)
• PTO (start earning on day one)
• Employee Assistance Program (free training & development courses)
• Childcare reimbursement
• Gym membership reimbursement

Core Values

• Professionalism: Integrity, respect, and dedication to upholding the highest standards in every interaction.
• Always Improving: Adapting swiftly to meet evolving client needs.
• T.E.A.M. (Together Everyone Achieves More): Fostering a work environment where our team is family.
• Innovation: Embracing cutting-edge solutions to enhance customer experiences.
• Growth Opportunities: Tailored career paths aligned with individual aspirations.