Remote Network Engineer

About the role

The Network Engineer is responsible for deploying best of breed networking and Wi-Fi equipment for Hospitality clients. They must provide excellent customer service, work independently, and manage multiple tasks.

Responsibilities

• Troubleshoot and resolve enterprise level network and product performance issues, maintaining high customer satisfaction.
• Independently or as part of a team, deploy, install, configure, and test best of breed HSIA and network equipment.
• Perform effective troubleshooting of LAN/WAN and digital switching technologies, software, hardware, and servers, routers, modems, wireless, TCP/IP, and QoS.
• Maintain high-quality, meticulous, and timely network system documentation.
• Interact with various inter and intra departmental peer groups to achieve best results in all assigned tasks.
• Execute assigned tasks within assigned timeframes and budgets, working with project managers as necessary.
• Take ownership of job performance, seek direction to improve, apply feedback, align with others, and work as a team player to deliver an exceptional customer experience.
• Develop and maintain excellent working relationships with internal teams, striving to enhance mutual cooperation.
• Conform to the highest professional standards, escalating recommendations in support of scalable business needs, and remain curious with an aptitude to research, implement, and adapt to innovative solutions.
• Communicate effectively with internal teams, customers, vendors, and other stakeholders to gain their trust and respect.
• Deliver timely work products, following company operating procedures and best practices.
• Collaborate with the team, internal clients, and customers as appropriate, and identify and take advantage of opportunities to accomplish multiple objectives.
• Accept ownership and accountability of position responsibilities and strive to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Integrate Albridge's core values into daily habits by treating all customers, internal and external, professionally, honestly, and respectfully.

Requirements

• A minimum of 5+ years of experience working independently or as a team lead to perform network/Wi-Fi installations, network diagnostics, monitoring, and using analysis tools (e.g., Ekahau, Wireshark network tools).
• 2+ years of experience in HP, FortiGate, Firewalls, Aruba, Ruckus Networks, Meraki wireless enterprise level products delivering technical network and Wi-Fi services to commercial customers.
• Meraki certification preferred. If no certification, willing to complete within the first 60 days of employment.
• Five years of configuring Aruba and Ruckus hardware within the hospitality space.
• Self-motivated and able to work independently without day-to-day supervision.
• Proficient with problem-solving in complex data network systems.
• Able to work on an on-call rotation to support the 24x7x365 team.
• Able to work effectively as a team member in a fast-paced, high-volume work environment, operating with a high level of detail and conscientiousness.
• Uses new information or approaches to overcome major resistance or objections.
• Demonstrated aptitude to become proficient in and meet job expectations, operating with a willingness to learn and gain proficiency.
• Prominent ability to understand and apply company resources in accordance with company policy, standards, and best practices.
• A demonstrated ability to operate with a high sense of urgency, professionalism, integrity, collaboration, and ethics.
• Supports the team in building value through creativity and ingenuity, providing leading-edge and cost-effective solutions considering new methods to drive the customer advantage.
• Intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows-based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.

Qualifications

Must possess excellent written and verbal communication skills, both technically and interpersonally in the English language. Demonstrated ability to clearly communicate timelines and expectations to team members, make decisions in a timely manner when options are clear and there is little pressure or risk. Must have a demonstrated ability to operate with a high sense of urgency, professionalism, integrity, collaboration, and ethics.

Skills

Must be familiar with HP, Aruba, Ruckus Networks, Meraki wireless enterprise level products delivering technical network and Wi-Fi services to commercial customers. Must be proficient with problem-solving in complex data network systems. Must be able to work on an on-call rotation to support the 24x7x365 team. Must be able to work effectively as a team member in a fast-paced, high-volume work environment, operating with a high level of detail and conscientiousness.

Benefits

We offer a comprehensive package of benefits, including medical and prescription options, dental, orthodontics, and vision plans, rich HSA company-funded options and Flexible Spending accounts, 100% company-paid premiums for Short Term Disability, Life, and Accidental Death and Dismemberment insurance, plan options, supplemental insurance plan options, 401(k) profit-sharing retirement plan, flexible paid time off after 60 days of employment, paid holidays, and more. All employment is decided on the basis of qualifications, merit, and business need.