Remote Medical Scheduler

About the role

This organization operates within the healthcare sector, focusing on delivering patient-centered services that require efficient scheduling and coordination. It addresses the challenge of managing complex appointment logistics to ensure seamless healthcare delivery and patient satisfaction.

The REMOTE MEDICAL SCHEDULER is responsible for managing patient appointments and coordinating schedules for medical staff to support smooth daily operations. This role is essential to optimizing resource utilization, resolving scheduling conflicts, and maintaining accurate patient records, thereby contributing directly to the quality and efficiency of patient care.

Responsibilities

• Schedule and manage patient appointments considering urgency, clinician availability, and patient preferences
• Handle high volumes of phone calls and emails to respond to patient inquiries and scheduling concerns
• Maintain accurate and current patient records in the electronic medical record (EMR) system
• Collaborate with clinicians and administrative staff to resolve scheduling conflicts and optimize resources
• Process appointment changes, cancellations, and reschedules promptly
• Ensure compliance with patient confidentiality regulations and facility policies
• Assist at infusion centers in Northern California as front office admin when needed

Requirements

• High school diploma required; associate's or bachelor's degree preferred
• Minimum of 2 years experience in a healthcare setting, preferably in scheduling
• Proficiency with medical scheduling software and EMR systems
• Strong knowledge of medical terminology and insurance procedures
• Excellent communication and customer service skills
• Ability to multitask, prioritize, and maintain accuracy
• Strong organizational and time management skills
• Attention to detail managing complex schedules
• Interpersonal skills for phone and email interactions with patients, providers, and staff
• Ability to work independently while maintaining productivity
• Proficiency in data entry and basic computer skills
• Problem-solving skills to address scheduling conflicts and patient concerns

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training and development