Remote Medical Scheduler

EQUIRED BEFORE APPLYING

Please review the following minimum requirements before submitting your application:

• EST / CST Strongly Preferred
• Minimum 1 year of recent remote or hybrid professional work experience in medical scheduling.
• Minimum 1 year of high-volume outbound phone experience (40+ calls daily)
• Experience with medical scheduling, insurance verification, claims processing, prior authorizations, or medical records strongly preferred

Important

This is not an entry-level remote role. Applicants without prior remote or hybrid professional experience will not be considered.

Mission

Join a mission-driven team supporting U.S. Veterans through the Medical Disability Examination (MDE) program. This role is centered around coordinating and supporting Veterans throughout the medical examination scheduling process tied to their claims with the Department of Veterans Affairs.

Role Description

The ideal candidate is personable, compassionate, highly organized, and able to confidently communicate with individuals while helping guide them through important next steps in the process. We are seeking customer-focused professionals who thrive in fast-paced, metrics-driven environments and excel at problem-solving, multitasking, and delivering exceptional service over the phone.

In this fully remote role, you will spend a significant amount of time coordinating appointments, conducting phone outreach, answering questions, resolving scheduling issues, and ensuring Veterans receive timely and professional support throughout the examination process.

This is not a traditional clinical case management position and does not involve providing medical care or in-person services. Instead, this opportunity is best suited for individuals with experience in high-volume customer service, healthcare scheduling, appointment coordination, claims support, patient access, contact center operations, or healthcare-related administrative support environments.

Required Skills

• Strong communication skills, professionalism, empathy, attention to detail, and the ability to navigate sensitive conversations are critical for success in this role while supporting an important Veteran-focused mission.

Work Requirements

• Required US Citizenship, US residence
• Worksite: Remote - Candidates located in Eastern Time Zones are preferred to support operational coverage between 8:00 AM and 5:00 PM local business hours.
• Work Schedule: Monday-Friday 8:00 AM and 5:00 PM EST based on business needs.

Compensation

COMPENSATION: $21.00 Per Hour

What We Offer

• Paid sick leave based on state regulations after 90 days of employment
• Medical, dental, and vision insurance offered after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health services for you and your family
• Additional voluntary benefits such as Group Life Insurance, Accidental Insurance, Critical Care, and Short Term Disability

What You'll Do

• Review Examination Scheduling Requests (ESRs), medical records, and service records to determine case readiness and required examinations and/or diagnostic testing
• Submit and track clarification requests with the Department of Veterans Affairs (VA) and manage cases through completion
• Cookordinate with claimants, clinic staff, and internal stakeholders to schedule appointments, monitor exam completion, and ensure required documentation is submitted accurately and timely
• Maintain detailed case documentation while navigating sensitive information with professionalism and discretion
• Collaborate across operational teams and clinic partners to resolve issues, escalate concerns appropriately, and support efficient case processing
• Serve as a point of contact (POC) for assigned clinics when applicable, ensuring effective communication and coordination
• Serve as a mentor to team members when needed, and contribute to process improvement initiatives
• Meet productivity, quality, timeliness, and performance metrics within a highly structured, metrics-driven environment
• Adapt to evolving technologies, tools, AI, and automation systems utilized within the program

Qualifications

• Minimum of 1-2 years of experience in a healthcare, medical scheduling, call center, claims processing, case management, or related operational environment preferred
• Experience reviewing medical documentation, coordinating appointments, or managing complex workflows is strongly preferred