Remote Medical Assistant- Healthguide

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

About the role

As a Healthguide, you will be supported by clinical teams in strengthening the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient's health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice.

Responsibilities

• Work primarily remotely with the patient's medical practice staff and Guidehealth's Case Management team to manage a targeted population of patients.
• Function independently and as a highly collaborative team member as an extension of the medical practice.
• Assist the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans, and closing care gaps.
• Escalate medical issues and navigate patients to the right resources, including assisting with referrals to specialty care and community-based organizations (CBOs).
• Accurately document patients' medical history and medical issues in the electronic health record (EHR).
• Understand the referral and prior authorization process.
• Continuously build a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
• Implement and meet assigned Key Performance Indicators to produce positive patient health outcomes while decreasing medical spend.
• Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
• Appropriately escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician, medical practice, or Guidehealth leadership.
• Follow all security policies and procedures to protect all PHI (Protected Health Information) under Guidehealth's custodianship as well as Guidehealth Intellectual Properties.
• May require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.

Requirements

• Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.
• A love for patient coordination to serve people with complex medical and social needs.
• Willingness to become proficient in motivational interviewing, critical listening skills, and behavioral change management that lead to better patient engagement.
• Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
• Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
• Experience and understanding of medical terminology and the function of a primary care physician practice.
• Knowledge of the social determinants of health.
• Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (e.g., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
• Proficiency in Microsoft Office: Outlook, Word, Excel.
• Familiarity with a wide variety of electronic health records, such as: eClinicalWorks, EPIC, Athena, Cerner.
• Ability to balance competing priorities while remaining detail-oriented and focused.
• Exceptional written, visual, and verbal communication skills.
• Ability to track the progress of multiple tasks while ensuring that tasks are completed.
• Ability to work independently as part of a patient's overall care team under the supervision of licensed clinical professionals.
• Demonstrated ability to work successfully in a remote work environment.