Remote Medical Assistant- Healthguide

About the role

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

Responsibilities

• Supporting clinical teams in strengthening the connection between the patient and their primary care physician/medical practice staff.
• Engaging patients and helping them navigate their care, solve their healthcare issues, and improve communication with their medical practice.
• Managing a targeted population of patients, working independently and collaboratively with the medical practice staff and Guidehealth's Case Management team.
• Assisting patients in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, and implementing high-impact care plans.
• Escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician, or Guidehealth leadership as needed.
• Documenting patients’ medical history and medical issues in the electronic health record (EHR).
• Navigating the referral and prior authorization process.
• Built strong relationships with assigned medical practices and within the Guidehealth organization.
• Maintaining Key Performance Indicators (KPIs) to produce positive patient health outcomes and reduce medical spend.
• Using effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
• Ensuring adherence to security policies and procedures to protect all Protected Health Information (PHI) under Guidehealth’s custodianship and Guidehealth Intellectual Properties.

Qualifications

• Certified or Registered Medical Assistant OR Certified EMT with 2 or more years of experience.
• A love for patient coordination to serve people with complex medical and social needs.
• Willingness to become proficient in motivational interviewing, critical listening skills, and behavioral change management.
• Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
• Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
• Experience and understanding of medical terminology and the function of a primary care physician practice.
• Knowledge of the social determinants of health.
• Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
• Proficiency in Microsoft Office: Outlook, Word, Excel.
• Familiarity with a wide variety of electronic health records, such as: eClinicalWorks, EPIC, Athena, Cerner.
• Ability to balance competing priorities while remaining detail-oriented and focused.
• Exceptional written, visual, and verbal communication skills.
• Ability to track the progress of multiple tasks while ensuring that tasks are completed.
• Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
• Demonstrated ability to work successfully in a remote work environment.
• Reliable transportation and a valid state driver’s license for occasional travel to provider sites.
• Adherence to patient confidentiality through use of a provided headset during all conversations in a private home office without distraction.

Benefits

• Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.
• Medical, Dental, and Vision plans to keep you covered.
• 401(k) plan with a 3% employer match to your 6% contribution.
• Life and Disability insurance for those "just in case" moments.
• Employee Assistance Program (EAP) to help you through tough times.
• Paid time off plans to help you achieve work-life balance and meet your personal goals.
• Paid parental leave to give you the time you need.
• Variety of resources dedicated to your learning and development to advance your career with us.

Compensation

The listed compensation range for this role is between $21-$24 per hour paid bi-weekly.

Additional Information

This is what it means to be ALIVE with purpose: Driven by Accountability, Always Growing, Always Learning, Collaborative Innovation, Every Voice Matters, and Empathy in Action. This is how we thrive — together — at Guidehealth.

Technical Requirements

• Required internet speed: Minimum of 100 mbps download, 10 mbps upload.
• New employees receive the necessary equipment to function in their role at no charge to the employee.
• Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems.

Secondary Employment

We kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest. To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.