Remote Medical Assistant

About the Role

A dependable and patient-focused Remote Medical Assistant to support providers, patients, and clinical teams in a virtual care environment. The ideal candidate is organized, compassionate, detail-oriented, comfortable working independently, and committed to providing an excellent patient experience while protecting patient privacy and confidential health information.

Responsibilities

• Support providers and clinical staff with remote patient care workflows.
• Assist with scheduling, rescheduling, and coordinating patient appointments.
• Conduct patient outreach by telephone and approved electronic communication channels.
• Prepare patients for virtual visits and assist with telehealth check-in and technical workflows.
• Collect and document patient information accurately in the electronic health record.
• Review and update demographic, medication, allergy, and other patient information as permitted by role and training.
• Assist with referral coordination, follow-up activities, and care coordination.
• Respond to routine patient questions and route clinical questions to the appropriate licensed healthcare professional.
• Process messages, forms, orders, and other patient-care documentation according to established procedures.
• Maintain accurate and timely documentation in electronic medical records.
• Verify or assist with insurance and patient information when applicable.
• Communicate professionally with patients, providers, caregivers, and other members of the healthcare team.