Remote Live Chat Agent/ Help desk Representative FT

Responsibilities

• Respond promptly and professionally to customer inquiries through live chat, email, and online messaging platforms.
• Provide accurate information regarding products, services, billing, and account-related questions.
• Troubleshoot basic technical issues and guide customers through step-by-step solutions.
• Resolve customer concerns while maintaining a positive and professional attitude.
• Escalate complex issues to the appropriate department when necessary.
• Accurately document customer interactions within the company's CRM or help desk system.
• Follow company policies, procedures, and quality assurance standards.
• Maintain confidentiality of customer and company information.
• Meet performance goals, response times, and customer satisfaction metrics.
• Collaborate with team members and supervisors to continuously improve customer service.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, live chat support, help desk, technical support, or call center operations is preferred but not required.
• Excellent written communication, grammar, and typing skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Comfortable learning new software and customer support platforms.
• Self-motivated with the ability to work independently.
• Reliable high-speed internet connection and a dedicated home workspace.

About Burjline Builders

We offer a wide range of construction services, including residential, commercial, and industrial construction, project management, design and planning, and renovation services. We tailor our solutions to meet the unique needs of our clients in the Pakistan market.

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Contact Information

Los Angeles