Remote Licensing Administration Associate

Position Summary

The Remote Licensing Administration Associate maintains and updates licensing records in agency systems, ensuring data accuracy, completeness, and compliance with state licensing regulations. This role responds to internal and external inquiries regarding licensing requirements, application status, and eligibility. The position reviews license applications and supporting documentation to assess compliance, resolves discrepancies, and completes required follow-ups. The representative also prepares routine and ad hoc reports related to licensing activity, productivity, and compliance metrics. This role requires adherence to agency procedures, system workflows, confidentiality, and ethical standards.

Job Responsibilities

• Review licensing eligibility, gather and verify required documentation, accurately complete licensing forms, and ensure compliance with state insurance and licensing regulations.
• Manage licensing activities for assigned regions (typically 3–10 states), including resident and non-resident transactions, renewals, and address or demographic updates.
• Update and maintain producer license records in agency or licensing management systems, tracking renewals, expirations, and status changes.
• Respond to internal and external inquiries via email, service tickets, and phone regarding licensing requirements, procedures, and application or renewal status.
• Prepare routine reports and documentation related to licensing activity, compliance, and operational metrics.
• Prioritize multiple requests, maintain accurate and auditable records, and manage deadlines in a high-volume administrative environment.
• Meet or exceed productivity and quality targets while demonstrating attention to detail, follow-through, and accountability.
• Participate in onboarding and ongoing training, collaborate with team members, and adhere to confidentiality, ethical standards, and internal procedures.

Required Skills & Qualifications

• Ability to support insurance producer licensing operations, including renewals, eligibility review, and compliance-driven tasks.
• Experience managing work through emails, service tickets, or queue-based workflows.
• Strong organizational, calendar management, and prioritization skills with the ability to manage multiple files and deadlines.
• Excellent attention to detail and data accuracy, especially in regulated or compliance-focused environments.
• Professional written and verbal communication skills, including comfort handling phone calls with brokers or internal partners.
• Demonstrated integrity, confidentiality, and ethical judgment.
• Willingness to ask questions, learn from peers and senior team members, and engage in ongoing training.
• Ability to work both independently and in a highly collaborative, team-based environment.

Preferred Education & Qualifications

• Bachelor’s degree preferred, or equivalent relevant administrative or business experience.
• Certified Insurance Service Representative (CISR) or progress toward insurance-related certifications preferred.

Location

Location: Kansas City, MO or fully remote for the right individual with all work from home equipment provided.