Remote Licensed Property & Casualty Agent- TN

Qualfon is a global provider of omnichannel customer experience and business support solutions, supporting clients and their customers throughout the customer journey. Our mission is to help individuals pursue their total vocation by creating job opportunities and fostering a supportive, purpose-driven team.

About the role

As a Remote Property & Casualty Insurance Advocate, you will serve as a trusted resource for members, helping them navigate their insurance needs with confidence and clarity. This service-focused role involves responding to inbound inquiries and providing expert guidance on personal lines insurance products. You will work remotely, balancing multiple systems and communication channels to deliver a seamless and personalized experience.

Responsibilities

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursue opportunities to grow product knowledge.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Requirements

• High School diploma or GED required; some college degree preferred.
• At least 6 months of customer service experience (healthcare, retail, hospitality, food and service industry); contact center experience is a plus.
• Strong written and verbal communication skills with a professional and empathetic tone.
• Ability to multitask across multiple applications while maintaining focus and accuracy.
• Active Property & Casualty or Personal Lines license required.
• Typing speed of 20 WPM with 90% accuracy.
• Solid understanding of insurance compliance and regulatory standards.
• Strong research and internet skills; quick learner across various subjects and systems.
• Basic technical troubleshooting skills and comfort with digital tools.

Work at Home Requirements

• High-speed Internet via wired ethernet connection (no Wi-Fi, Satellite, or Cellular Hotspot/Internet).
• Upload speed of 5 Mbps; Download speed of 50 Mbps.
• Internet service provider (ISP) must be highly stable with 1% or less packet loss.
• Latency under 100ms.
• Available cell phone or tablet to install required 2FA software for multifactor authentication.
• During the interview, ensure a quiet environment without Bluetooth devices, smart watches, additional computers, or writing instruments; keep the door closed. Phones are not allowed.

Qualfon will provide all necessary equipment.

Pay

USD $22.50 per hour.

Benefits

• Medical, Dental & Vision Coverage with multiple plan options.
• Telemedicine & Mental Health Support for convenient care.
• Paid Time Off (PTO) that grows with your tenure.
• 401(k) with Company Match to help you plan for the future.
• Employee Assistance Program (EAP) with free counseling and wellness resources.
• Company-Paid Life & Disability Insurance for added peace of mind.
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.
• Voluntary Benefits including accident, critical illness, hospital coverage, and more.
• Additional Perks like legal assistance, identity protection, and pet insurance.

Veterans and their family members are encouraged to apply.