REMOTE Law Firm Client Experience Manager - Quality Assurance

Essential Functions and Responsibilities

• Complete internal audits to ensure qualitative file handling consistent with firm protocols and client expectations.
• Prepare reports of audit findings.
• Identify opportunities for education and improvements.
• Participate in the implementation of process improvements and presentation of training programs related to the firm’s quality control program.
• Contribute to the evolving development of the firm’s quality control program.
• Evaluate, interpret and understand client guideline requirements.
• Provide assistance in the coordination and organization of audits conducted by firm clients.
• Understand and utilize firm systems including, but not limited to, Aderant, ProLaw, BillBlast, etc.
• Understand and utilize client e-billing systems as needed.

Additional Benefits

• Comprehensive health insurance and benefits package
• Casual dress code
• Mental health support resources
• Employee resource groups dedicated to promoting Diversity, Opportunity and Inclusion