Remote Inside Sales Representative

Training classes begin September and October 2026. Secure your spot early for our upcoming 2026 training cohorts.

About the role

As an Inside Sales Representative at Liberty Mutual, you’ll handle inbound calls and warm leads, consulting with customers on their insurance needs and matching the correct coverages, products, and benefits to convert sales leads into policyholders. You will represent the Liberty brand, connect customers to the right products, and work as a reliable teammate in a remote or office environment.

From day one, you will begin paid training in a remote work environment. All insurance representatives must hold a Property & Casualty Insurance license; if you do not have one, paid training includes licensing. Training lasts 16 weeks for licensed hires and 18 weeks for unlicensed hires.

No cold calls—all leads are incoming and warm. You must be available to work a schedule of 4 weekdays and 1 weekend day. Shift options are 11:30 AM–8 PM EST, 12:30 PM–9 PM EST, or 1:30 PM–10 PM EST. This schedule is expected for a minimum of 6 months before consideration for another shift. All computer equipment is provided.

Work-at-home requirements include a professional workspace with a dedicated desk and a wired (cable, fiber, or DSL) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. Satellite and mobile internet services are not supported.

Responsibilities

• Handle inbound calls and warm leads, consulting with customers on their insurance needs.
• Match the correct coverages, products, and benefits to convert sales leads into policyholders.
• Represent the Liberty Mutual brand with integrity and enthusiasm.
• Adapt to remote or office environments and varying customer needs.
• Maintain a customer-centric approach, ensuring quality products and services.

Requirements

• 2–3 years of sales experience preferred; 2 years of sales or service-related work experience required.
• Strong interpersonal, persuasion, and communication skills.
• Excellent analytical, decision-making, and organizational abilities.
• Strong typing capabilities and PC proficiency.
• Property and Casualty License required after hire (paid training provided if unlicensed).
• Must reside in one of the following states: AR, AZ, FL, GA, IA, ID, IN, KS, LA, MA, MD, ME, MI, MN, MO, NC, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, TX, UT, VA, WA, WI, or WV. Licensed-only candidates considered in ID, MT, WY, GA, TN, AL, OK, KS, and KY.
• Must maintain department work-at-home requirements, including a dedicated workspace and high-speed internet.

Pay

• Starting base salary: $45,000 with opportunity for growth.
• Average earnings range: $55,000–$75,000 (base salary + commission).
• Top-performing agents in their second year and beyond can earn up to $85,000+.

Benefits

• Generous earning potential with commission and bonus opportunities.
• Paid licensing and training.
• Comprehensive medical benefits starting on day one.
• Flexible work arrangements (remote or office).
• Strong work-life balance.
• Opportunities for rewards and recognition.

Schedule

• 4 weekdays and 1 weekend day per week.
• Shift options: 11:30 AM–8 PM EST, 12:30 PM–9 PM EST, or 1:30 PM–10 PM EST.
• Minimum 6-month commitment to the initial schedule before shift changes are considered.