Remote Hotel Housekeeping Manager, Qavartarvik Customer Lodge (Salary DOE & Benefits - 4x4 ROT/Housing/Meals - Bethel, AK)

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Supervise and coordinate the activities of the housekeeping department.
• Maintain customer service programs.
• Complete ongoing training of self and staff.
• Plans, develops, implements, and revises organization policies, operations, and goals.
• Establishes and implements an organized system of supervision and general operating procedures.
• Measures the performance of assigned activities.
• Maintain excellent customer communications and relations that permit continuous improvement in providing services, efficient problem resolution, and acceptance of new services.
• Accountable for the delivery of high quality and cost-effective services as well as ensuring all activities and operations comply with applicable internal and external regulations.
• Develops and directs the maintenance of business reports, administrative matters, budgets, budget expenditures, operational reports, cost analysis, operational documentation, inventory management, etc.
• Tracks financial data, reports, forecasts, and expenditures to achieve optimum efficiency, economy of operations, and maximize profits.
• Supports an active safety program.
• Continuously seek to improve the quality of assigned activities.
• Plans and implements an effective staff training program.
• Directs, trains, supervises, leads, evaluates, and develops assigned personnel to keep them informed and motivated.
• Make sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.
• Regularly performs quality assurance inspections to ensure contract requirements are met.
• Manage subordinate supervisors and non-supervisory employees.

Qualifications

• A high school diploma or GED equivalent.
• Minimum of five (5) years of hotel or patient housing experience, including direct housekeeping management responsibilities overseeing employees and daily operations for a facility with a minimum of 150 rooms.
• A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy.
• A basic skill set in Microsoft Word, Excel, and Outlook.
• Fluent in speaking, reading, and writing English.
• Contract requires candidate to get a flu shot pre-hire and annually thereafter.