Remote - Hospitality Customer Coordinator– Hotel Reservations

About the role

A Hospitality Customer Coordinator – Hotel Reservations is responsible for managing hotel reservations and ensuring customer satisfaction. This role requires excellent communication skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Manage hotel reservations and communicate effectively with guests and hotel partners.
• Handle inquiries and complaints from customers regarding their reservations.
• Ensure all reservations are accurate and up-to-date.
• Follow up with customers to confirm bookings and provide necessary information.

Requirements

• Bachelor's degree in hospitality management, customer service, or a related field.
• At least 2 years of experience in a customer service or reservation-related role.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience with hotel reservation systems.
• Knowledge of local area hotels and amenities.
• Ability to work flexible hours including evenings and weekends.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.

Benefits

• Flexible remote work schedule.
• Professional development opportunities.
• Competitive compensation package.

Pay

$40,000 - $50,000 annually.

Schedule

Full-time position with flexible working hours.