Remote Healthcare Client Coordinator

Description

The Client Coordinator plays a critical role as the primary point of contact for clients, physicians, and representatives, ensuring timely, accurate, and high-quality service delivery. This position is ideal for an organized, detail-oriented professional with strong customer service skills and an interest in working in a fast-paced healthcare-related corporate environment.

Key Responsibilities

• Respond promptly to client inquiries regarding questions, report statuses, concerns, or requests for information.
• Enter and retrieve client or examinee information using MCMC’s databases and internal systems.
• Maintain daily communication with the Quality Assurance (QA) department regarding workflow, pending reports, and turnaround times.
• File and archive open and closed cases; ensure client data and guidelines remain current and accurate in the system.
• Work independently and collaboratively to ensure timely completion of tasks, proper documentation, and efficient case management.
• Direct calls to appropriate internal departments as needed; assist in resolving customer complaints or quality-related issues.
• Perform clerical tasks including typing, filing, proofreading, emailing, and documentation management.
• Ensure all activities comply with federal and state legal and safety regulations, including HIPAA.
• Notify management of any report discrepancies or concerns requiring escalation.
• Perform additional duties as assigned to support departmental operations.

Shift

M - F 1130-8PM EST/1030-7 CST

Equipment

Not Provided- MUST HAVE ACCESS TO LAPTOP OR DESKTOP THAT SUPPORTS WINDOWS 11

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay And Benefits

The pay range for this position is $16.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.