Remote Health Care Project Assistant Specialist (Day or Night)

About the role

Cleveland Clinic is a not-for-profit, multispecialty academic medical centre that integrates clinical and hospital care with research and education, consistently ranked as one of the top hospitals in the United States. Founded in 1921, the organisation values cooperation, compassion, and innovation. This full‑time Health Care Appointment Scheduler Specialist position offers the flexibility of day or night shifts and is open to candidates residing in Ohio or Pennsylvania.

Responsibilities

• Professionally manage high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments across various clinical specialties.
• Accurately capture and update patient demographic, insurance, and medical information in electronic record systems.
• Provide patients with essential information regarding their appointments, including preparation instructions, clinic locations, and necessary documentation.
• Liaise effectively with clinical staff and different departments to ensure coordinated and efficient patient care.
• Address patient enquiries and resolve scheduling conflicts with empathy, patience, and a commitment to service excellence.
• Maintain strict adherence to data protection and patient confidentiality regulations.
• Utilise multiple IT systems simultaneously to manage patient information and scheduling requests.

Qualifications

• Previous experience in a customer service, call centre, or administrative role, preferably within a healthcare setting.
• Exceptional verbal and written communication skills with a professional and compassionate telephone manner.
• Strong organisational and multitasking abilities, with a keen eye for detail and accuracy.
• Proficiency in using computer systems and the ability to learn new software and scheduling platforms quickly.
• Ability to work effectively both independently and as part of a team in a fast‑paced environment.
• A resilient and positive attitude, with a genuine desire to help people.
• Minimum of a high school diploma or equivalent required.

Benefits

• Competitive hourly wage and comprehensive benefits package.
• Access to extensive medical, dental, and vision insurance plans.
• Generous paid time off, including holidays and sick leave.
• Opportunities for continuous professional development and career progression within a leading global healthcare organisation.
• Participation in a robust retirement savings plan.
• Access to employee wellness programmes designed to support health and well‑being.

Pay

The offered compensation for this role is between $30 and $75 USD per hour, dependent on experience and qualifications.

Schedule

Full‑time position with the flexibility of working either day or night shifts.