Remote -Group Reservations Specialist – Entry Level

About the role

This position serves as a Group Reservations Specialist, supporting the booking and management of group reservations for a major hospitality company. The role involves working closely with clients to ensure their travel needs are met efficiently and effectively.

Responsibilities

• Handle incoming calls and emails from clients regarding group reservations.
• Manage and update group reservation details in the company’s CRM system.
• Communicate with clients to confirm reservations, provide status updates, and address any concerns.
• Collaborate with other departments to ensure seamless coordination of group bookings.
• Prepare and send confirmation letters and invoices to clients.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience in customer service or a related field is preferred but not required.

Qualifications

• Strong organizational skills.
• Attention to detail.
• Ability to handle sensitive information with confidentiality.

Skills

• Proficiency in Microsoft Office Suite.
• Knowledge of hotel reservation systems.
• Basic understanding of travel industry terminology.

Benefits

• Flexible remote work schedule.
• Professional development opportunities.
• Competitive compensation package.

Pay

The salary range for this position is $20,000 - $30,000 annually.

Schedule

The ideal candidate will be able to work 40 hours per week, with flexibility to accommodate occasional evening and weekend work as needed.