Remote - Group Reservations Specialist – Entry Level
Destination Careers · Colorado, United States · 3 wk ago
RemoteRemoteManagementFull-time
About the role
This position serves as a Group Reservations Specialist, supporting the booking and coordination of large-scale events and reservations. The ideal candidate will have strong communication skills, be detail-oriented, and possess excellent organizational abilities.Responsibilities
- Handle incoming reservations requests from clients and internal departments.
- Process and confirm group reservations, ensuring accuracy and compliance with policies.
- Coordinate with various departments to ensure seamless event execution, including food and beverage services, entertainment, and venue logistics.
- Manage customer inquiries and complaints, providing timely and effective resolutions.
- Prepare and maintain accurate records of all reservations and associated details.
- Participate in training sessions to stay updated on company policies and procedures.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in a customer service or reservations-related role.
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Basic understanding of event planning and coordination.
Qualifications
- Experience with hotel reservation systems and databases.
- Knowledge of local area attractions and venues.
- Proficiency in using CRM software.
Skills
- Customer service orientation.
- Attention to detail.
- Organizational skills.
- Problem-solving abilities.
- Time management.
Benefits
- Flexible working hours.
- Professional development opportunities.
- Competitive compensation package.