Remote French Bilingual Call Center Representative

About the role

We are seeking motivated and customer-focused Bilingual French Customer Service Representatives to join a growing team supporting customers with insurance-related inquiries associated with auto loans and leases. This is a fully remote opportunity offering paid training, career growth, and the potential for permanent employment. This is not a sales or collections role. Representatives provide information, assist with problem resolution, and help customers meet insurance requirements.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Aid customers with insurance-related questions and documentation requirements.
• Contact insurance providers to verify information and resolve discrepancies.
• Document customer interactions and update information in internal systems.
• Follow approved scripts and communication guidelines.
• Leave professional voicemail messages when necessary.
• Maintain productivity and quality standards while delivering excellent customer service.

Qualifications

• Bilingual in French and English.
• High School Diploma or equivalent.
• At least 1 year of customer service experience, including: Call center, Retail, Hospitality/restaurant, Office support, Administrative or data entry environments.
• Ability to type at least 30 WPM.
• Strong communication and problem-solving skills.
• Comfortable working on the phone throughout the day.
• Positive attitude and ability to meet performance expectations.

Preferred

• Previous call center experience.
• Experience working with Microsoft Office applications.
• Customer support or service-related background.

Training

Paid training is provided during the first three weeks and includes: Classroom instruction, Job shadowing, Guided call handling. Candidates must successfully complete a performance assessment at the conclusion of training.

What We Offer

• Fully remote work environment.
• Contract-to-hire opportunity with long-term career potential.
• Comprehensive training program.
• Medical, dental, and vision benefits eligibility.
• 401(k) program.
• Life insurance options.
• Employee assistance resources.
• Paid time off and leave benefits where applicable.
• Overtime opportunities available.