Remote Field Technician - North Carolina

Job Purpose

Provide excellent customer service to partners when working with users on site at remote locations and through phone support.

Key Responsibilities

Independence on assigned tasks showing the technical and organizational proficiency to carry out task
Maintain proper documentation for assigned sites
Contribute to the team for everyone’s use to better serve our customers
Operate as a level of escalation between the traditional telephone helpdesk and the Engineers
Pick up and learn new tasks and tools
Listen and explain solutions to non-technical users in a concise manner
Work with corporate partners to make sure all work is complete when dispatched to any remote facility
Customer satisfaction with focus on first call resolution when working with users over the phone
“Can-do” attitude
Customer satisfaction when working with partners in person and on site (in-service)
Manage a heavy case load and respond to customer’s request in a timely fashion
Perform on-site and remote analysis, diagnosis, and resolution of end-users problems
Follow set procedures for logging, reporting, and tracking of issues through ticket management system
Knowledge, Skills, Abilities: Understanding of foundational concepts and systems relevant to the role
Operating systems: Windows, macOS, Linux fundamentals
Networking basics: TCP/IP, DNS, DHCP, VPN, firewalls
Cloud platforms: Microsoft 365, Google Workspace, Azure, AWS
Remote support tools: TeamViewer, AnyDesk, RDP, Zoom
Cybersecurity principles: authentication, encryption, malware prevention
IT service management frameworks: ITIL, incident and change management
Hardware components: laptops, desktops, mobile devices, peripherals
Troubleshooting and diagnostics for hardware/software issues
Remote desktop support and screen sharing assistance
User account management (Active Directory, Microsoft 365)
Software installation, configuration, and patching
Technical documentation and knowledge base creation
Time management and prioritization in a remote setting
Clear and empathetic communication with non-technical users
Collaboration across distributed teams using tools like Slack or Microsoft Teams
Ability to work independently with minimal supervision
Ability to adapt quickly to new technologies and environments
Ability to remain calm and focused under pressure
Ability to explain complex technical concepts in simple terms
Ability to multitask and manage multiple support tickets simultaneously
Ability to maintain confidentiality and handle sensitive data responsibly
Ability to identify recurring issues and propose long-term solutions
Ability to contribute to a positive team culture remotely
Search and filter MSExcel reports
Minimum Education Required High School Diploma and or College degree in Information Technology
Minimum Experience Required Two to five years experience supporting end user devices, PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.
Minimum Licensure/Certification Required A+ Certification, MCDST
Additional Qualifications (Preferred qualifications) MSExcel Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference. We are eager to connect with you!
Apply Now to get started at PruittHealth!
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
For Florida Job Postings Only
For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com
Primary Location North Carolina-Durham
Other Locations North Carolina-Raleigh
Schedule Full-time
Shift 1st Shift
Job Posting Jul 1, 2026, 1:07:53 PM
Work Locations PruittHealth - Durham