Remote Enrollment - Outreach Coordinator (Spanish Speaking)

About the role

As an Outreach Coordinator, you’ll step into a role of patient outreach and enrollment by phone— but with a key difference: Your job is to connect with patients over the phone, build trust, educate them about the benefits, and compassionately guide them through enrollment.

Responsibilities

• Connect with patients on the Medsien platform
• Build rapport quickly and communicate program benefits with clarity and empathy
• Listen to patient concerns, handle objections with compassion, and help them feel supported
• Guide patients step-by-step through the enrollment process with patience and professionalism
• Manage your patient call pipeline and follow up as needed to ensure smooth enrollment
• Accurately document all interactions and outcomes in Medsien’s systems
• Collaborate with the clinical operations team to ensure patients are welcomed into ongoing care programs

Requirements

• Strong communication skills and a warm, professional phone presence
• Ability to balance sales performance with empathy and patient care
• Motivated by goals, targets, and performance-based results
• Comfortable working in a high-call-volume sales environment while maintaining compassion
• Organized, detail-oriented, and consistent with follow-up
• Self-starter who thrives in a remote setting
• Spanish knowledge

Qualifications

• No healthcare background required —coachable, resilience, and a caring approach are what matter most

Skills

• Excellent verbal and written communication skills
• Ability to build trust and empathy in conversations
• Highly organized and detail-oriented
• Effective problem-solving and conflict resolution skills
• Ability to manage multiple tasks and prioritize effectively

Benefits

• Flexible remote work schedule
• Opportunity to make a direct impact on patient health
• Supportive and mission-driven team environment

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with flexible hours.

Benefits

• Health insurance options
• Retirement savings plan
• Professional development opportunities