Remote Digital Guest Services Coordinator

Job Overview

Responsibilities

• Serve as the first point of contact for all digital inquiries, including emails, website contact forms, and social media messages, providing timely and professional responses.
• Provide detailed information about the community, amenities, and lifestyle to prospective residents.
• Aid current residents with queries, service requests, and feedback submitted through digital platforms.
• Manage and coordinate digital communications regarding community events, announcements, and planned activities.
• Maintain the community's online presence, ensuring information is accurate and engaging.
• Support the community management team with various administrative tasks related to digital operations and resident services.
• Uphold a high standard of customer service in all interactions, fostering a positive and welcoming digital environment for the community.

Qualifications

• Proven experience in a customer service, guest relations, or administrative role, preferably in a remote setting.
• Exceptional written and verbal communication skills with a professional and friendly demeanour.
• Strong digital literacy and proficiency in using email, social media platforms, and standard office software.
• Excellent organisational and time-management skills, with the ability to manage multiple tasks independently.
• A proactive and solution-oriented approach to problem-solving.
• Experience in property management, hospitality, or a community-focused organisation is desirable but not essential.
• Familiarity with CRM systems or community management software would be an advantage.