(Remote) Customer Success Representative
About the role
RazorSync, a division of Harris, is seeking a bilingual Customer Care & Support Representative to join the growing team. The ideal candidate will speak both English and Spanish and will work remotely across Canada and the US. Travel may be required, approximately 5%.
Responsibilities
- Respond to inbound phone, web, and email support for client inquiries and issue resolution.
- Host training sessions for clients, typically via webinar and/or on-site.
- Advocate for the client to ensure timely and accurate issue resolution.
- Document and track client interactions and resolutions.
- Continuously improve knowledge of the company's products and services.
Requirements
- Bachelor's degree in Computer Science or a related field, or relevant experience.
- 1+ year(s) of experience in customer service or technical support role.
- Excellent communication and interpersonal skills.
- Proven problem-solving and critical-thinking abilities.
- Ability to work independently and in a team environment.
- Bilingual Support- English and Spanish.
- IT/Desktop Software Support experience.
- Clear, timely and concise communication via both phone and email.
- Ability to affectively communicate with management and team members remotely.
- Ability to navigate multiple systems to find answers to questions.
- Maintain organization and follow tasks to completion.
- Task oriented with an ability to handle a heavy call volume.
- Able to properly diffuse an escalated Support matter.
- Experience with a CRM system is a plus.
- Knowledge of QuickBooks Online and Desktop is a plus.
Qualifications
- Preference will be given to candidates who can work in PST timezone.
Skills
- AI & Innovation Mindset
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Pay
$50K CAD / $50K USD
Schedule
Remote work
About RazorSync
RazorSync’s field service management software helps service-based businesses streamline their operations from the office to the field, enabling teams to manage customers, schedule and dispatch technicians, create estimates and invoices, collect payments, and track work in real time from any device. Designed for industries such as HVAC, plumbing, electrical, appliance repair, IT services, Utilities and Municipalities, and other field service organizations, RazorSync empowers businesses to improve efficiency, enhance customer service, and grow with confidence.
About Harris
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to grow through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.