(Remote) Customer Success Representative
About the role
RazorSync, a division of Harris, is seeking a bilingual Customer Care & Support Representative to join the growing team. The ideal candidate will speak both English and Spanish and will work remotely across Canada and the US. Travel may be required, approximately 5%.
Responsibilities
- Respond to inbound phone, web, and email support for client inquiries and issue resolution.
- Host training sessions for clients, typically via webinar and/or on-site.
- Advocate for the client to ensure timely and accurate issue resolution.
- Document and track client interactions and resolutions.
- Continuously improve knowledge of the company's products and services.
Requirements
- Bachelor's degree in Computer Science or a related field, or relevant experience.
- 1+ year(s) of experience in customer service or technical support role.
- Excellent communication and interpersonal skills.
- Proven problem-solving and critical-thinking abilities.
- Ability to work independently and in a team environment.
- Bilingual Support- English and Spanish.
- IT/Desktop Software Support experience.
- Clear, timely and concise communication via both phone and email.
- Ability to affectively communicate with management and team members remotely.
- Ability to navigate multiple systems to find answers to questions.
- Maintain organization and follow tasks to completion.
- Task oriented with an ability to handle a heavy call volume.
- Able to properly diffuse an escalated Support matter.
- Experience with a CRM system is a plus.
- Knowledge of QuickBooks Online and Desktop is a plus.
Qualifications
- Preference will be given to candidates who can work in PST timezone.
Skills
- AI & Innovation Mindset - Demonstrated curiosity and willingness to adopt AI tools.
Benefits
- 3 weeks’ vacation and 5 personal days.
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
- Employee stock ownership and RRSP/401k matching programs.
- Lifestyle rewards.
Pay
$50,000 CAD / $50,000 USD
Schedule
Remote work.
About RazorSync
RazorSync’s field service management software streamlines operations for service-based businesses, improving efficiency, enhancing customer service, and empowering growth. Learn more at: www.razorsync.com.
About Harris
Harris is a leading provider of mission-critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., Harris focuses on investments in proprietary software and market expertise to drive success. Learn more about Harris at: www.harriscomputers.com.