Remote Customer Success Director
val's services · Dallas, TX · 3 days ago
OTHRFull-time
About the role
The role involves managing a portfolio of strategic accounts, ensuring measurable customer success through the creation and execution of Strategic Success Plans that drive ROI and platform adoption.
Responsibilities
- Driving account growth and renewals
- Leading cross-functional collaboration
- Mentoring Customer Success Managers
- Monitoring account health using tools like Gainsight
Requirements
- 5+ years in customer success or account management
- Expertise in CX automation and integrations
- Strong communication and negotiation skills
- Experience with AI-powered applications and crafting effective prompts