Remote Customer Service Representative - Seasonal| US

About the Role

Peak Support, an outsourcing firm serving innovative companies, is seeking Remote Customer Service Representatives (Seasonal) to join our U.S.-based Customer Experience (CX) Team. CX Associates deliver an exceptional, differentiated, and “concierge-like” customer experience to our community of food lovers, driving customer loyalty, engagement, and value across all channels and touchpoints.

Responsibilities

• Provide world-class customer service in all interactions, thinking creatively to optimize each customer’s experience.
• Handle inbound email inquiries, verify required information, and resolve customer issues to the best of your ability.
• Remain empathetic to customer needs, tailoring solutions to provide the best possible experience.
• Strive to meet and exceed quality and performance metrics.
• Maintain thorough knowledge of systems to research and provide accurate information to customers.
• Learn and retain working knowledge of all existing and new processes and procedures.
• Proactively identify and share key insights from handling high-volume interactions with leadership.
• Attend team meetings and additional training sessions as scheduled.

Requirements

• Above-average written communication skills with proper grammar.
• Ability to understand and use customer-provided information to meet client needs.
• Demonstrate empathy, accurately and genuinely reflecting the customer’s emotional state.
• Maintain courtesy, politeness, and confidence throughout interactions.
• Comfort in resolving sensitive issues and diffusing escalated scenarios.
• Ability to adapt and thrive in a fast-paced, rapidly changing environment.
• Highly detail- and solution-oriented critical thinking skills.
• Openness to working weekends, holidays, and/or midday to evening schedules as needed.

About Peak Support

Peak Support is dedicated to providing exceptional service to clients while fostering a positive, encouraging, and performance-driven culture for team members. With a Glassdoor rating of 4.5—the highest in the Business Process Outsourcing industry—we offer the convenience of remote work alongside the benefits of an established organization, including opportunities for growth. Our 100% remote model is built on a culture and processes designed to support remote team success.