Remote Customer Service Representative (Michigan residents)

About The Role

Location: Remote – Michigan residents
Work from home in a remote, structured contact center role supporting one of the world’s most well-known automotive brands.
You’ll act as a liaison between car owners and the dealership service team to assist with after-sales concerns.
This role runs at a high pace.
You’ll be in a call queue for most of your shift, following defined steps and documenting each interaction.
You’ll do best if you like routine, clear expectations and staying focused through consistent customer conversations.
Automotive knowledge isn’t required.

What To Expect Day To Day

• Steady call volume: You’ll take calls consistently throughout the day.
  Downtime between calls is limited.
• Emotionally demanding moments: You’ll support customers through a range of feelings, questions and situations, bringing patience, empathy and professionalism to every interaction.
• Monitored environment: Calls may be recorded, and work is monitored for quality and compliance.
• Repetitive by design: You’ll have similar conversations many times throughout the day and follow the same process repeatedly.
• Sets schedules: Schedules are assigned and flexibility is limited. This role is best suited for someone who values consistency and reliability.
• Multitask during calls: While on the phone, you’ll need to access and navigate multiple systems and resources to research requests and resolve cases.
• Documentation is part of the work: You’ll research and record details accurately during and after each contact.
• Multiple channels: Phone is the primary channel, with chat, email and other communications used as needed.

Skills For Success

• Excellent written and verbal communication
• Empathy and dependability
• Able to efficiently multitask
• Comfort using a computer and the web (you’ll switch between systems and browser tabs throughout the day)
• Comfortable using AI tools and resources
• Typing speed of at least 25 words per minute (Take a free typing test here: www.typingtest.com)

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• High school diploma or equivalent
• 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers)
• Availability to work shifts within our hours of operation: Monday-Saturday 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
• Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter.

Remote Work Requirements

• This is a remote role, but it’s still a structured contact center environment.
• Your setup has to support uninterrupted work.
• Michigan resident
• Secluded, distraction-free workspace
• Internet requirements: High-speed internet from a wired provider (cable or fiber)
• Your computer must be physically connected to your modem/router using an Ethernet cable
• Wireless, 5G and satellite internet aren’t supported

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. Watch the video.

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

Equal Opportunity Employer

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy