Remote Customer Service Representative

Compensation Range: $17.75 - $18.33/hour (based on location in accordance with the Service Contract Act) plus an additional $4.93/hour Health & Welfare Stipend. Open to candidates residing in the continental United States & Alaska, excluding California and Hawaii.

About the Role

You will answer incoming calls from healthcare providers, veterans, and beneficiaries who require assistance regarding their healthcare. As a Customer Service Representative, you'll gather required information from callers and client systems to make determinations, ensuring first call resolution and caller satisfaction.

About You

We are looking for someone who:

• Loves assisting healthcare providers, veterans, and beneficiaries via phone
• Is enthusiastic about providing first call resolution and ensuring caller satisfaction
• Has experience in healthcare and/or customer service
• Is a team player and self-motivator
• Can manage multiple projects using problem-solving skills
• Values professionalism, trust, honesty, and integrity

Responsibilities

• Conduct every transaction with a customer-focused, courteous approach to ensure first call resolution and achieve quality scores while maintaining production standards
• Research and evaluate medical claims and benefits for proper adjudication
• Use client systems, soft phone systems, and customer relationship management software
• Document call activity and make requests for corrective action into VA systems
• Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements
• Maintain access to all client systems, as assigned
• Complete and clear all calls by the end of each scheduled shift
• Remain logged in and available until the end of your shift
• Fully resolve or appropriately hand off all active calls prior to logging off
• Act as an effective team member
• Perform other duties as assigned

Requirements

Minimum Requirements

• High School Diploma or GED
• General office skills and knowledge of standard office equipment
• Working knowledge of software such as Excel and Word
• Data entry and 10-key experience
• 1 or more years of experience in customer service
• Successful completion of pre-employment tests:
  • Criteria Basic Skills test with a cumulative score of 25 or greater
  • Computer Literacy and Internet Knowledge test with a cumulative score of 20 or greater
  • Typing Test with a cumulative score of 25 or greater
• Must have a REAL ID-compliant driver's license or identification card (ID) or an approved alternate form of ID for federal facility access and to obtain required security clearances

Preferred Requirements

• 1 or more years of experience in a healthcare and/or call center position
• Successful completion of pre-employment tests:
  • Criteria Basic Skills test with a cumulative score of 32 or greater
  • Computer Literacy and Internet Knowledge test with a cumulative score of 22 or greater
• Excellent verbal and written communication skills
• Personal traits of high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty, and integrity

Schedule

Training Schedule: Monday through Friday, Standard Operating Business Hours (CST).

Work Schedule: We prioritize candidates with availability during the afternoon to evening hours (shifts ending at 8:00p CST or later). Shift availability may vary based on business needs.

Anticipated Start Dates: June - July 2026 or later.

Pay

$17.75 - $18.33/hour (based on location) plus an additional $4.93/hour Health & Welfare Stipend.

Benefits

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

About Us

We are looking for uncommon individuals to help lower healthcare administrative costs for federal government agencies, payers, and providers. Our mission is to improve the health of our clients' business and make the lives of the people we work with better. We lead with our values of Passion, Courage, Integrity, and Respect, which drive all our decision-making and contribute to our award-winning culture.