Remote Customer Service Representative

About the role

You will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Develop an understanding of our products and door services to provide accurate information to customers.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and prioritize tasks.

Benefits

• Hourly salary based on experience
• Career advancement opportunities
• Positive work environment
• Recognitions and rewards
• Comprehensive health benefits
• 401K match
• 8 company paid holidays
• PTO