Remote Customer Service- Associate

Calling all innovators – find your future at Fiserv. We’re a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers to one another millions of times a day. We move money and information quickly, reliably, and securely—any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About the role

A Fiserv Customer Service Representative serves as the central contact providing exceptional customer service for Fiserv’s small to enterprise business merchants using Fiserv’s Ecommerce, Terminal, and Clover point-of-sale (POS) processing systems. You will assist business merchants by answering basic questions, performing account updates, and researching transaction, billing, and funding issues.

Responsibilities

• Leverage your knowledge and expertise to answer questions and resolve problems—no two customers or issues are the same
• Assist with account details: maintenance/changes, statements, processing fees/billing
• Validate credit card numbers, authorization codes, expiration dates, batch information
• Verify closed batches, deposit/funding information, and submit funding investigations
• Assist with business track enrollment (account web portal), password resets, and navigation; educate on online self-service tools
• Handle tax information including 1099k and W-9 forms and account cancellations
• Process supply orders

Requirements

• Minimum of one year of experience in a customer-facing role, preferably in financial services, technology support, or customer service
• Quiet and secure home working environment free from background noise and distractions
• Understanding of basic financial transaction processing and payments
• Proficiency with computers, internet navigation, and web applications
• Sufficient internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps

Qualifications

• Strong work tenure with previous roles lasting 2 years or more
• Experience working in a fast-paced, high-volume, metric-driven call center environment

Pay

Salary range: $17.50–$19.50 per hour plus shift differential for 2nd and 3rd shifts. Annual salary range: $27,000.00–$41,400.00 (varies by state). This position is not eligible for annual incentives or commissions.

Schedule

• Training starts September 21, 2026 (9:00 AM–5:30 PM EST, Monday–Friday) for 9 weeks
• Working schedule includes 2nd and 3rd shifts with weekend availability required

Pre-employment background, credit, and drug tests are required.