Remote Customer Service Agent, Cox Automotive

About the role

Mosaic Talent Consulting helps job seekers find ideal careers by authenticating quality opportunities from real employers. This is a management level individual contributor position with a flexible work option.

Responsibilities

• Manage the logistics of fleet operations, ensuring prompt vehicle maintenance and repair.
• Handle all inbound calls in a timely manner, accurately gathering and following customer requirements.
• Enter data promptly and precisely record the unit's location, ensuring accurate billing information is communicated.
• Handle estimates promptly and accurately, making outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Requirements

• Minimum high school diploma or GED with up to 2 years of experience in a related field.
• Strong customer service experience.
• Proactive and able to multitask and problem solve.

Qualifications

• Preferred a degree in a related discipline or industry experience.

Skills

Proactive, multitasking, problem-solving skills, and strong customer service experience are essential.

Benefits

• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.
• Comprehensive healthcare, including multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Pet insurance, employee discounts, and other extra perks.

Pay

Hourly base pay rate is $15.10 - $22.69/hour, with potential for additional compensation including commission and/or an incentive program.

Schedule

Available work schedules are TBD, but the position operates in a 24/7/365 environment.