Remote Customer Service Agent, Cox Automotive

What's In It for You?

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

What You'll Do

• Manage the logistics of fleet operations, ensuring all vehicles are maintained and repaired promptly.
• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Who You Are

• You are proactive and have experience multitasking and problem-solving.
• You have a minimum high school diploma or GED and up to 2 years of experience in a related field.
• You have strong customer service experience.
• Prior to this, you may have a degree in a related discipline or industry experience.

Availability

• Class start date: August 31, 2026
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET
• Available work schedules: TBD, but we operate in a 24/7/365 environment.

Pay

USD 15.10 - 22.69 per hour.
The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.