Remote Customer Service Agent - (11.30 Hire)

This is a Fully Remote Job About Our Client:This organization operates within the travel and tourism industry, focusing on supporting travelers by providing customer service related to trip management. It addresses the challenge of maintaining smooth and effective communication with travelers, assisting them with their itineraries and reservations to enhance their travel experience. The company facilitates travel planning and support at scale through remote customer service agents. About the Opportunity:The REMOTE CUSTOMER SERVICE AGENT role is responsible for managing inbound calls from confirmed travelers. The position supports customers by assisting with itinerary maintenance, reservation updates, payment processing, and general travel information. This role contributes to the organization by ensuring travelers receive timely and accurate assistance, thereby improving customer satisfaction and operational efficiency. Responsibilities:Handle a high volume of inbound calls assisting customers with reservation managementUpdate traveler contact information and modify reservationsProcess payments and manage airline ticketsReset online access credentials and provide itinerary informationFollow up on customer requests via email and outbound callsCommunicate detailed product and policy information to travelersDocument all customer interactions and call notes in designated systemsManage multiple platforms simultaneously to process inbound calls efficientlyOperate within a values-focused and metrics-driven environment Requirements:Minimum of 2 years experience in a call center environment with customer service callsProficiency in unscripted communicationAt least 1 year of remote work experience, preferably including remote trainingHardwired internet connection required (Wi-Fi not acceptable)Must reside in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah Pay Range and Compensation Package:Base salary of $18.00 per hourEligibility for an annual incentive bonus Benefits & Perks:Comprehensive and subsidized medical, dental, and vision insuranceAccess to on-site gym, wellness sessions, and group fitness classesSubstantial paid time off and 11 paid holidaysTravel discounts for employees and their families401(k) plan with company matchLife insurance and disability coverageTuition assistance and professional development opportunitiesAdditional benefits including FSA options, pet insurance, and paid volunteer time off Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.