Remote Customer Facing IT End-user Support WFH

We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy. Key Responsibilities Provide first-level IT support via phone, email, chat, and in personDiagnose and troubleshoot hardware, software, network, and system issuesInstall, configure, and maintain desktops, laptops, printers, and mobile devicesManage user accounts (password resets, permissions, Active Directory updates)Support Microsoft 365 applications, VPN access, and enterprise toolsDocument incidents and resolutions in the ticketing systemEscalate complex issues to Tier 2/3 support when necessaryMaintain IT inventory and asset trackingEducate users on IT best practices and security awareness Required Qualifications Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)1–3 years of IT helpdesk or desktop support experienceStrong knowledge of Windows and/or macOS operating systemsBasic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)Experience with ticketing systemsExcellent communication and customer service skills Preferred Qualifications Experience with Active Directory and Microsoft 365Knowledge of remote support toolsIT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certificationsExperience in a fast-paced corporate environment Key Competencies Strong problem-solving skillsAbility to multitask and prioritizeCustomer-first mindsetProfessional and positive attitudeTeam collaboration What We Offer Competitive salaryHealth, dental, and vision benefitsPaid time offProfessional development opportunitiesCollaborative and supportive team environment