Remote Customer Experience Associate
About the Role
Careerscape is supporting a client opening for a Remote Entry-Level Customer Experience Associate. This role focuses on delivering outstanding customer service, resolving customer inquiries, managing account requests, and ensuring positive customer experiences in a fully remote environment. This is an excellent opportunity for someone who enjoys helping others, communicating effectively, and building a career in customer experience, client services, or business support. The Customer Experience Associate will work closely with customers, internal departments, and support teams to resolve issues, provide product and service information, process customer requests, and maintain high levels of customer satisfaction. This role is ideal for candidates interested in customer service, client relations, customer success, or support operations.
Compensation
The salary range for this role is $55,000 - $75,000 per year, based on experience, communication skills, organizational abilities, and client hiring needs. Additional compensation and benefits details will be shared during the hiring process.
What You'll Do
- Respond to customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Resolve customer issues professionally and efficiently
- Process customer requests, updates, and account changes
- Document customer interactions in internal systems
- Escalate complex issues to appropriate departments
- Follow up with customers to ensure successful resolutions
- Maintain customer records and account information
- Collaborate with internal teams to improve customer satisfaction
- Meet customer service quality and response time goals
- Assist with customer feedback and support initiatives
- Perform additional customer support duties as assigned
What We're Looking For
- High school diploma or equivalent required
- Associate's or Bachelor's degree in Business, Communications, or a related field preferred
- 0–2 years of experience in customer service, customer support, retail, hospitality, or related roles
- Excellent written and verbal communication skills
- Strong interpersonal and problem-solving abilities
- Ability to remain professional and empathetic when assisting customers
- Proficiency with Microsoft Office, Google Workspace, and CRM software
- Ability to work independently in a remote environment
- Strong organizational and time management skills
- Positive, dependable, and customer-focused mindset
Nice to Have
- Experience using CRM platforms such as Salesforce, Zendesk, or HubSpot
- Previous remote customer service experience
- Experience handling chat and email support
- Knowledge of customer satisfaction metrics
- Interest in customer success and client relationship management
Benefits & Perks
- Fully remote work flexibility within the United States
- Competitive entry-level compensation
- Medical, dental, and vision insurance
- Paid time off, holidays, and sick leave
- 401(k) retirement savings plan
- Paid training and onboarding
- Performance-based bonuses
- Professional development and certification assistance
- Career growth into Customer Success Specialist, Customer Experience Manager, Client Relations Coordinator, Customer Support Supervisor, or Account Manager roles
- Collaborative and supportive remote work environment
Why Apply
This role is ideal for someone who enjoys helping customers, solving problems, and creating positive experiences. You'll gain valuable experience while building a strong foundation for long-term career growth in customer experience, client services, and business support.
About Careerscape
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.