REMOTE CUSTOMER CONTACT REPRESENTATIVE - MUST HAVE EQUIPMENT

Remote Contact Center Representative (Property Claims) Location: Fully Remote - Approved states only (Open to most U.S. states; not hiring in CA, AK, CT, DE, MA, MI, NJ, NY, OR, WA, CO, IL or HI) Pay: $17.00/hour + performance bonus (up to approximately 10% annually) Type: Contract to Hire Training Schedule: M-F, 9:00 AM to 5:30 PM EST for about (2) weeks Schedules: First come, first serve. Must be available to work evenings, weekends, holidays, and extended hours during catastrophic weather events. Weekend and afternoon shift differentials apply. Shift 1 - Tues-Sat, 2:30 PM - 11:00 PM EST (Off Sun, Mon) Shift 2 - Sat-Weds, 12:00 PM - 8:30 PM EST (Off Thurs, Fri) Shift 3 - M-F, 1:00 PM - 9:30 PM EST Shift 4 - M-F, 1:00 PM - 9:30 PM EST Shift 5 - M-F, 12:00 PM - 8:30 PM EST Shift 6 - M-F, 12:00 PM - 8:30 PM EST Shift 7 - M-F, 12:00 PM - 8:30 PM EST Shift 8 - M-F, 10:00 AM - 6:30 PM EST Shift 9 - M-F, 10:00 AM - 6:30 PM EST Shift 10 - M-F, 10:00 AM - 6:30 PM EST Career outlook: Room to grow with company-obtained certifications, standard health, dental, vision, 401k with match, EAP programs, parental leave. Start Date: Nov 2, 2026 Job Description Receive and manage 15–25 new exterior (roofing, siding) property claim assignments daily while coordinating inspections for homeowners following fire, water, storm, or other property damage. (Xactimate) Make 30–50 outbound calls daily (plus occasional inbound calls) to homeowners and contractors to gather loss details, schedule inspections, and provide updates.Accurately document claim information, maintain case records, and communicate with insurance carriers, contractors, and internal departments using multiple computer systems.Manage multiple claims simultaneously while meeting carrier-specific service level agreements and maintaining a strong sense of urgency and attention to detail.Provide empathetic customer service while following established workflows and understanding that this role does not involve discussing insurance coverage or claim decisions. Nice to have Property insurance, restoration, construction, scheduling, dispatch, or claims experience.Customer service experience in a less-scripted environment.Experience using multiple systems simultaneously in a fast-paced environment. Technical Requirements Home computer that meets technical spec requirementsAnti-virus softwareTwo (2) monitors or screensEthernet connection in a designated workspaceDistraction free designated workspace, with pre-arranged elderly and dependent careHeadset Requirements Minimum 1–2 years of customer service experience (call center, hospitality, retail, telecommunications, or similar).Must submit a speed test: UL 20 MBPS | DL 60-100 MBPSMust submit computer specs assessment via Belarc AdvisorMust consent to screen recording while handling customer interactionsProficiency with Microsoft Word, Excel, and navigating multiple computer applications Strong communication, critical thinking, and multitasking skillsCriminal background check requiredDrug screening requiredBackground check required (Lifetime)Employment verification required (5 years)Education verification required