Remote Customer Care Representative (TX, CO, And AZ Only)

About the role

The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech-savvy, and thrive in a fast-paced remote environment.

Responsibilities

• Actively listen to customer concerns with empathy and patience
• Provide accurate and timely solutions using available tools
• Build trust through kind, responsive, and helpful interactions
• Support customers via phone, chat, email, and social media
• Assist with package tracking, returns, refunds, product info, and warranties
• Guide customers through website navigation and product selection

Required Qualifications

• Previous customer service experience
• Strong written and verbal communication skills
• Comfortable using Microsoft Office (Outlook, Word)
• High School Diploma or equivalent

Preferred Experience

• Hospitality, Retail, Food Service, or Call Center
• Customer Care and Inbound Call Handling
• Service-oriented mindset

Schedule

• Peak Season: Mon–Sun, 8:00 AM - 7:00 PM CST
• Shift Bids: Assigned post-training based on availability and business needs

Training

Day 1 (Friday): Paid orientation (2 hours)
Weeks 1–3: Full-time training, Mon–Fri, 9:00 AM - 6:00 PM CST
Attendance is mandatory for all training sessions.

Remote Work Requirements

• Quiet, distraction-free workspace
• Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers)
• Equipment Provided: Laptop, mouse, headset
• Casual dress code

Perks

• Quarterly discount codes for premium lifestyle products
• Opportunity for overtime during peak season

Pay

The pay range for this position is $16.50 - $16.50/hr (fixed rate).

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

Fully remote position.