Remote Customer Care Representative (TX, CO, And AZ Only)

About the role

The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech-savvy, and thrive in a fast-paced remote environment.

Key Responsibilities

• Actively listen to customer concerns with empathy and patience
• Provide accurate and timely solutions using available tools
• Build trust through kind, responsive, and helpful interactions
• Support customers via phone, chat, email, and social media
• Assist with package tracking, returns, refunds, product info, and warranties
• Guide customers through website navigation and product selection

Required Qualifications

• Previous customer service experience
• Strong written and verbal communication skills
• Comfortable using Microsoft Office (Outlook, Word)
• High School Diploma or equivalent

Preferred Experience

• Hospitality, Retail, Food Service, or Call Center
• Customer Care and Inbound Call Handling
• Service-oriented mindset

Schedule & Availability

• Standard Hours: Mon–Sat, 9:00 AM – 6:00 PM CST
• Peak Season (Nov–Jan): Mon–Sun, 8:00 AM – 7:00 PM CST
• Shift Bids: Assigned post-training based on availability and business needs

Training Requirements

• Day 1 (Friday): Paid orientation (2 hours)
• Weeks 1–3: Full-time training, Mon–Fri, 9:00 AM – 6:00 PM CST
• Attendance is mandatory for all training sessions

Remote Work Requirements

• Quiet, distraction-free workspace
• Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers)
• Equipment Provided: Laptop, mouse, headset
• Casual dress code

Perks

• Quarterly discount codes for premium lifestyle products
• Opportunity for overtime during peak season

Pay & Benefits

This is a Contract position based out of Dallas, TX. The pay range for this position is $16.50 - $16.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)