Remote, Contact Center Representative (Medical Record Retrieval) 6735

Job Title{{:}} Contact Center Representative Department{{:}} Record Retrieval, Contact CenterHourly Rate{{:}} $12-$15/hrShift Hours{{:}} 08{{:}}00 am to 05{{:}}00 pm, including breakJob Type{{:}} Long-term Seasonal role (6+ months)Eligibility{{:}} Applicants must be eligible to work and perform their job responsibilities within the United StatesCandidates must have their own Windows-based system or laptop to perform this role, along with possessing high-speed internet with an Ethernet connection Job Summary{{:}}We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records. Key Responsibilities{{:}}Remote Contact Center Representative{{:}} Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidenceVerification and Follow-Up{{:}} Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Also responsible for scheduling appointments with providers for record collection. Responsible for scheduling appointments with providers for record retrievalIssue Resolution{{:}} Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communicationFlexibility and Adaptability{{:}} Ability to adapt to and follow additional instructions based on evolving project and business needs as requiredProfessionalism{{:}} Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approachProductivity Tools{{:}} Swiftly utilize MS Office tools to streamline tasks and enhance productivityCall Volume Management{{:}} Handle a high volume of outgoing calls effectively Requirements Qualifications{{:}}Experience{{:}} Ideally, possess 2+ years of call center experience, showcasing adaptability and problem-solving skillsCommunication Skills{{:}} Excellent communication skills to engage effectively with healthcare providersRelationship Building{{:}} Ability to build and maintain positive relationships with healthcare professionalsTraining Availability{{:}} Availability to be on video during the training period Additional Requirements{{:}}Attendance and Punctuality{{:}} Consistent attendance and punctuality are crucial for performing the role efficientlyPower Backup{{:}} Ensure a reliable power backup to avoid disruptions during work hoursHigh-Speed Internet{{:}} Maintain high-speed internet connectivity to perform tasks seamlessly