Remote - Client Services Representative (Central or Eastern zones)

After submission, candidates must complete an AI-powered assessment through the Harver platform as the initial screening step. Company-issued equipment is provided for work-from-home positions; details are shared during interview and onboarding.

About the role

This is a full-time remote/work-from-home position offering a compensation range of $45,000–$65,000 annually based on experience. Ideal candidates have a background in student loan servicing and/or client services.

Responsibilities

• Research account and billing data to validate and confirm debts owed.
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax, and mail.
• Assist in producing client-requested reports.
• Learn and adapt to new computer platforms/systems as required by the position.
• Comply with all applicable Federal, State, and Local laws, as well as TSI policies and procedures.
• Follow up promptly to ensure customer satisfaction.
• Provide management feedback on potential problems or areas for improvement.
• Recommend and help implement process improvements.
• Perform other duties as assigned by management.

Requirements

• High School Diploma, GED, or equivalent relevant work experience.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Professional and mature demeanor with a “can-do” attitude.
• Ability to maintain confidentiality and work with minimal supervision.
• Ability to thrive in a team-oriented, multi-tasked, and fast-paced environment.
• Ability to prioritize and organize work effectively.

Physical Requirements

• Normal or corrected-to-normal vision; ability to distinguish letters, numbers, and symbols.
• Frequent sitting, standing, walking, talking, hearing, bending, and reaching.
• Ability to reach with hands and arms.
• Occasional lifting and/or moving up to 20 lbs with or without accommodation.
• Ability to stand for long periods with or without accommodation.

Remote Work Requirements

• Broadband internet connection (no DSL or dial-up).
• Hard-wired connection required (no Wi-Fi or Wi-Fi hotspots).
• Minimum internet speed: 25 Mbps download, 20 Mbps upload.

Work Conditions

• Primarily indoor, moderate-noise work environment.
• Little to no travel required.
• Essential job functions can be performed with or without reasonable accommodation.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• 401k retirement plan with employer matching.
• Paid time off and paid holidays.