Remote - Client Services Representative (Central or Eastern zones)

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application. Candidates hired for work-from-home positions will receive company-issued equipment.

About the role

This is a remote/work from home position.

Responsibilities

• Research data regarding account and billing information to validate and confirm debts owed
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail
• Produce reports as requested by clients by assisting in the creation of the reports
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws & regulations
• Knowledge, understanding, and compliance with TSI policies and procedures
• Follow up in a timely manner to ensure customer satisfaction
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management

Requirements

• High School Diploma or GED certificate, or equivalent of relevant work experience desired
• Proficient personal computer skills, including Microsoft Office required
• Excellent interpersonal, written, and oral communication skills required
• Must have professional and mature manner, have a "can-do" attitude
• Ability to maintain the highest level of confidentiality
• Ability to work with minimal supervision required
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work

Physical Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation

Work Conditions

• The work environment is primarily indoors
• The noise level in the work environment is usually moderate
• The position requires little to no travel
• You are acknowledging that you can perform the essential functions with or without a reasonable accommodation

For Remote Positions

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Pay

$45,000 - $65,000 annual based on experience

Benefits

• Medical, dental and vision coverage
• 401k retirement plan with employer matching
• Paid time off and paid holidays
• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunities