Remote Claims Support Specialist

About the role

Latitude Subrogation Services (LSS) provides comprehensive recovery solutions as a leader in subrogation outsourcing. Since 1997, LSS has delivered best‑in‑class recovery services to insurers, self‑insured entities, third party administrators and specialty risk companies as a subrogation vendor and purchaser of subrogation assets. The company’s core values are honesty and fairness, integrity in all aspects of business, maintaining a respected reputation, teamwork, long‑term relationships with client partners, and win/win for clients and employees. The Claims Support Specialist performs administrative tasks and activities to support Latitude's claim handling teams.

Responsibilities

• Order Reports - Order police reports, fire reports, or public record searches when requested.
• Client System Updates - Obtain information or documents from client systems and/or load information into client systems.
• Mail - Handle incoming and outbound mail.
• Office Support - Monitor and maintain appropriate levels for office supplies, equipment, and other materials. Complete light kitchenette cleaning and organization. Performs other general support duties.
• New Claims Entry - Enter new claim information into Latitude Systems.
• Telephone - Answer phone and directs incoming calls, answer basic questions, or take messages.
• Documents - Process documents; receive, sort, maintain, and update filing. Scan, sort, fax, and photocopy information. Work with spreadsheets and company systems to process and maintain records.
• Projects - Complete support projects when assigned.

Skills

• Organization and Time Management - Organize work and time to be productive and efficient.
• Attention to Detail - Responsible for the accuracy and clarity of all documents.
• Autonomy - Work independently and with minimal supervision.
• Flexibility - Respond to changing assignments and situations, such as reprioritizing work and switching between systems throughout the day.
• Consistency - Perform steadily and complete work reliably.

Benefits

• Comprehensive health, dental, and vision insurance
• Short and long term disability insurance
• Life insurance
• Paid time off (PTO)
• 401k matching