Claims Support Specialist - Remote

Responsibilities

• Prepare claim filing for all agencies on acquired or sold properties.
• Complete monthly process control audits and provide results to management.
• Absorb and complete monthly vendor audits and provide results to management.
• Resolve escalations from team members within the Team Lead’s scope of responsibility.
• Assist with training for incoming and existing employees.
• Absorb and maintain department job aids and procedures.
• Review exception report for system data integrity and provide trends to management when applicable.
• Absorb and assist with research and preparing file package for internal and external audits.
• Draft written correspondence to internal lines of business and create good working relationships to ensure quick resolution of escalated tasks.

Qualifications

• A High School Diploma or equivalent required.
• 5+ years of experience in default mortgage servicing and/or mortgage insurance claims and/or the legal field.
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims processing.
• Strong knowledge of foreclosure processes and guidelines.
• LPS-MSP (Mortgage Servicing Platform) experience.
• Ability to manage time and priorities.
• Ability to make sound decisions and resolve issues.
• Ability to work independently and effectively meet deadlines.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications, specifically, Excel and Word.
• Ability to maintain strict confidentiality.

Benefits

• Total Rewards Package includes health and welfare, financial, lifestyle and learning benefits.
• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.
• Time Off: Paid holidays, vacation, and sick leave.
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Employee Recognition: Programs that celebrate achievements and milestones.
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation

Compensation Range: $20.43 - $34.28 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

About the Role

We are seeking to fill the role of Claims Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.