Remote Care Navigator $21/HR

About the role

This is a Contract to Hire position based out of Newark, NJ.

Responsibilities

• Conduct timely outreach via phone, text, and email to schedule appointments and provide culturally responsive education to reduce no-shows.
• Prioritize referral tasks to meet SLAs, coordinate with specialty providers, and track statuses to ensure successful loop closure.
• Document all interactions accurately in EMR/CRM systems, adhering to standardized templates and HIPAA regulations for audit-ready records.
• Monitor personal queues and dashboards to prevent delays while following internal QA workflows to ensure high-quality patient outcomes.

Qualifications

• 2 years of healthcare customer service/administration experience
• Experience with medical terminology
• EMR experience/patient portal experience
• Insurance knowledge/EOB knowledge
• Excellent communication skills
• Microsoft Office proficient

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Schedule

Mondays through Fridays, 11:00 AM - 7:30 PM Eastern Time

Job Type

Full-time

Location

Newark, NJ

Application Deadline

This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.